For kits ordered on this website

Access to online content is usually immediate on completion of payment.

Probate Kit printed content or printed Will Kits are mailed usually on the day of order. 

Where an express post option is offered at the ordering stage we recommend it in order to gain some traceability.

The delivery time depends on Australia Post, which sometimes takes longer than people expected, especially for interstate or regional areas.

After allowing a realistic delivery time, if a kit does not arrive your first check should be with your post office to see if they are holding our package there - tell them that the package is an A4 white padded envelope or Express Post envelope where applicable.

It is important that you give us a proper mailing address that includes street numbers / unit numbers (if relevant) / streetnames / suburbs.

For kits bought from distributors

You already have the printed material. To access the online component you register the kit - see "Registering kits" in the menu below.